Terms and Conditions
WARNING: Nicotine is a harmful and addictive substance. The products offered on this site may be associated with tobacco use and subsequent inhaling of tobacco and nicotine.
This site may contain links to other independent third-party web sites (“linked sites”). All website content, including prices, product data and images, and Product availability are subject to change without notice. We make no warranty or guarantee that the information on our website is error-free, complete, or current. Errors will be corrected where discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and the amount paid. If your order is canceled by turbooman.com after your payment has been processed, we will issue a full refund to the method of original payment. However, in case of cancellation is done by you after the purchase of an item refund will be provided.
After completing the order and payment, we will process your order and delivery time varies depending on your location
- In Muscat within 24 hours
- Outside Muscat within 1 to 3 working days
- International within 7 to 15 working days
We hope that you enjoy your recent purchase. In the event that you are unhappy for any reason with your online purchase, please follow the directions below for website returns.
If you have questions about returning items, please call +968 2202 2422 or email us at firstname.lastname@example.org. Merchandise purchased from turbooman.com may be returned within 3 days starting from the date your package has been received. It is recommended that you initiate the return process as soon as possible to ensure that we receive your package at the appropriate time. When processing your return, all products must be in its original condition (unused) and accompanied by a copy of your shipping receipt in the box. Original shipping and handling costs and costs incurred for shipping returns are non-refundable. In the case that you are returning a product because it is damaged, please let us know and we will gladly pay for the shipping charges. If your order is missing merchandise or you receive the wrong merchandise, please contact us at +968 2202 2422 or emails us at email@example.com within 3 days of receiving your order, so we can start the claims process promptly. However, delays in reporting the problem will complicate the process and may result in the denial of your claim. Please ensure your package for the retail value of the items. This way you will be protected if the package is lost or damaged. Our shipping address for returns is Bin Khumery Smoking Goods, Sultan Qaboos Street, Next To City Centre, Al Mawaleh South, Muscat, Oman. Depending on your location, there will be a 2-3 working day transit time for your package to arrive at our Online Sales Office. Once received, returns are processed within one business day and a credit will be posted to your account within 7 working days.
At turbooman.com we do everything possible to ship your order within 24 hours of receipt and authorization. We do everything possible to see that your order is delivered in as short a time as possible, and in perfect condition.
If you place an order on our site you agree on our established policy and rules and should you have any troubles you are obliged to inform us primarily. Otherwise, disputes will always be contested. We always try to do our best to make our customers satisfied, and their understanding and cooperation are deeply appreciated.
We kindly ask you to get in touch with us immediately whatever problems might occur and not to cancel transactions by filing disputes with your credit card company. If there is any kind of problem we will always seek a solution resulting in your satisfaction. If you have a problem with your order, please contact us within 10 days of your order, we are unable to assist with orders over 30 days old. It’s worth mentioning that such unjustified measures force us to refuse future purchases from customers attempting or threatening to do so.
Returns or Refund Policy
- Returns will be accepted only if the return is sent within three days of the delivery confirmation date.
- A full refund of the purchase price, excluding the shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped.
- Customer is responsible for a package held by custom is his country, we will not refund any amount without receiving the package
- We do not refund shipping costs. They will be deducted from the total amount of your refund.
- There are refunds on items damaged in shipping.
- All packages returned are to be fully insured. You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused.